Refund policy
🌿 Sylvan Reveries — Returns & Refunds Policy
Returns & Refunds
At Sylvan Reveries, each item is made to order especially for you. This allows us to reduce waste and avoid overproduction, but it also means our returns process differs slightly from traditional retail.
If there is an issue with your order, we are always here to help.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at:
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item
Once reviewed, we will offer a free replacement or full refund.
Sizing & Fit
As all products are made to order, we are unable to offer refunds or free returns for items ordered in the wrong size.
We kindly ask that you:
- Review the size guide provided on each product page
- Check measurements carefully before ordering
We do not support ordering multiple sizes of the same item with the intention of returning unwanted items.
If you are unsure about sizing before placing an order, feel free to contact us—we are happy to help.
Change of Mind
We do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Ordering multiple variations for comparison
This policy allows us to operate sustainably and keep our products responsibly made.
Refund Process
If your refund is approved:
- It will be issued to your original payment method
- Please allow 5–10 business days for processing, depending on your bank or payment provider
Our Commitment
We genuinely care about your experience and the quality of our products. If something isn’t right, please reach out—we will always do our best to make it right.